Why Is Gmail Not Working? 7 Common Fixes to Get Your Email Back

Is your Gmail not loading? Can't send or receive emails all of a sudden? Don't worry - you're not alone. Gmail going down unexpectedly is a common problem that affects millions of users. But before you panic, there are several easy troubleshooting steps you can take to get Gmail up and running again.

In this post, we'll cover the 7 most common reasons why Gmail stops working and how to fix them. Whether it's a temporary glitch or your account is completely inaccessible, we've got you covered. Follow these Gmail troubleshooting tips to diagnose the issue and restore full access to your important emails.

1. Check Your Internet Connection

An unstable internet connection is one of the most common reasons why Gmail might not be working. Before you try anything else, make sure that you are connected to a stable WiFi or mobile data network.

If you are on public WiFi or a VPN, try disconnecting and using a regular home or cellular connection instead. Public WiFi networks often have firewalls or connection issues that can block access to Gmail.

Similarly, some VPN connections can interfere with Gmail. Temporarily turning off your VPN is an easy way to see if that is causing problems.

Once you are on a stable internet connection, try loading Gmail again. In most cases, this simple fix is all you need to regain access to your email. If Gmail still won't load, move on to the next steps.

2. Clear Your Browser Cache and Cookies

Over time, your browser cache and cookies can become overloaded with data that slows things down. Clearing this temporary data is one of the best ways to troubleshoot Gmail loading problems.

Here's how to clear the cache and cookies for the most popular browsers:


  • Click the 3 vertical dots in the top right
  • Go to More Tools > Clear Browsing Data
  • Select all time range
  • Check cookies, cache and other site data
  • Click Clear Data


  • Click the 3 horizontal lines in the top right
  • Go to Options > Privacy & Security
  • Under Cookies and Site Data, click Clear Data
  • Select all time range
  • Click Clear


  • Click Safari in the top left
  • Go to Preferences > Privacy
  • Click Manage Website Data
  • Select all time range
  • Click Remove All

Once your browser cache and cookies are cleared, reload Gmail and see if that fixed the loading issues. Clearing this temporary data forces your browser to redownload a fresh version of the Gmail web app which often resolves common problems.

3. Disable Browser Extensions

The extensions or add-ons installed in your browser can sometimes conflict with Gmail and prevent it from loading properly. The easiest way to check if an extension is causing problems is to temporarily disable all of them and try loading Gmail normally.

Here's how to disable extensions on popular browsers:


  • Click the 3 vertical dots in the top right
  • Hover over More Tools > Extensions
  • Toggle off all extensions


  • Click the 3 horizontal lines in the top right
  • Go to Add-Ons
  • Disable all add-ons


  • Click Safari in the top left
  • Go to Preferences > Extensions
  • Uncheck all installed extensions

You can also try loading Gmail in an incognito or private browsing window, which automatically disables any installed extensions.

If Gmail loads properly after disabling extensions, turn them back on one-by-one until you identify the problematic add-on. You can then remove or update that particular extension to permanently fix the issue.

4. Update the Gmail App

On mobile devices like Android phones or iPhones, using an outdated version of the Gmail app can prevent you from accessing your email.

Google frequently releases new versions of the Gmail app with bug fixes and performance improvements. If your app is many months old, it may have compatibility issues connecting to Google's servers.

Updating to the latest version of the official Gmail app from the Play Store or App Store will often resolve mobile connection problems. Make sure auto-update is enabled on your device so you always have the newest version.

On iPhones and iPads, you can update the Gmail app by:

  • Opening the App Store
  • Tapping your profile icon in the top right
  • Scroll down to see pending app updates
  • Tap Update next to Gmail

On Android devices, you can update Gmail by:

  • Opening the Play Store
  • Tapping the 3 lines in the top left
  • Go to My Apps & Games > Updates
  • Tap Update next to Gmail

Installing the latest updates for both your mobile OS and Gmail app can prevent bugs and connectivity issues that may be preventing you from accessing emails.

5. Restart Your Device

Before you go any further, try the simple fix of restarting your computer, phone or tablet. Restarting your device will clear out any memory issues or glitches that could be preventing Gmail from connecting and loading properly.

Make sure to fully shut down, not just put your device to sleep. Give it a minute or two after booting back up before trying to load Gmail again. This reboot will reload all your apps and browsers with a clean slate, often resolving pesky issues like Gmail not working.

On Windows PCs, click the Start menu and select Power > Restart.

On Macs, go to the Apple menu and click Restart.

On iPhones and iPads, hold down the side or top button and slide to power off. Then turn your device back on.

On Android, hold down the power button and tap Restart when prompted.

Starting your device fresh with a reboot can clear up the most common Gmail problems. This is one of the easiest troubleshooting steps you should try before moving on to more advanced fixes.

6. Check Google Workspace Status

Before spending too much time troubleshooting on your end, check the Google Workspace Status Dashboard. This page displays the real-time status of all Google services including Gmail.

If the dashboard shows a service disruption or outage for Gmail, then the issue is on Google's end and not your device or account. Major outages that affect significant portions of users are rare, but do happen occasionally.

The Google Workspace dashboard will show ongoing outage maps, updates on what Google is doing to resolve the problem, and estimated times for fixes. All you can do is wait for Google's engineers to bring their servers back online.

Keep checking the status page until it shows Gmail is restored to a normal operational status. Once Google resolves their outage, Gmail should start working for you again immediately.

If the dashboard does not show any Gmail service issues, then something on your specific account or device is likely causing problems connecting. Move on to the remaining troubleshooting steps.

7. Contact Google Support

If you've tried all the above fixes and Gmail still isn't loading, it's time to contact the Google support team for additional troubleshooting help.

Go to the Gmail help center and click the blue “Contact Us” button at the bottom. This will open a form to submit a support request.

Describe your Gmail problem in detail and what steps you've already taken to try and fix it yourself. The Google team can then provide customized troubleshooting tips or diagnose issues on your account.

Some problems they may be able to help with include:

  • Account access or sign-in issues
  • Recovering a compromised or hacked account
  • Resolving sync errors between devices
  • Fixing spam filter problems
  • Troubleshooting mobile app issues

Make sure to provide as much helpful info as possible such as:

  • Gmail address affected
  • Mobile device models and OS versions
  • Browser names and versions
  • Screenshots of any error messages

Google's dedicated Gmail support team is your last resort to get technical issues resolved quickly and efficiently by experts.

Get Your Important Emails Back Online

When Gmail goes down suddenly, it can be a frustrating experience. But in most cases, the problem is temporary and can be fixed with a few simple troubleshooting steps.

Start by checking your internet connection, clearing browser data, and updating your Gmail app. If the issue persists, contact Google support to identify any problems with your specific account.

With this handy guide, you can get Gmail working again quickly and restore access to all your important emails. Bookmark this page so you can troubleshoot fast when Gmail stops loading.

What steps do you take when Gmail is down? Share your tips and tricks in the comments below!