Water in Basement: Who to Call and What to Do - A Comprehensive Guide

Are you dealing with water in your basement and unsure of what steps to take or who to call? You're not alone. Many homeowners face this issue, and it's essential to address it promptly to prevent further damage.

In this comprehensive guide, we'll explore the common causes of water in the basement, the professionals you should contact, and preventative measures to keep your basement dry and damage-free. Let's dive in!

Calling a Plumber

When to Call a Plumber for Water in the Basement

If you notice water in your basement, the first professional you should consider calling is a plumber. Plumbers are experts in identifying and fixing the source of water leaks, making them an invaluable resource in addressing basement water issues.

Identifying and Fixing the Source of the Leak

There are several potential causes of water in the basement, and a plumber can help you pinpoint the exact issue. Some common causes include:

  • Broken pipes
  • Faulty sump pumps
  • Clogged drains
  • Leaking water heaters or appliances

Once the source of the leak is identified, the plumber can repair or replace the necessary components to resolve the problem.

Installing or Repairing a Sump Pump or Backwater Valve

In addition to addressing the immediate cause of the water in your basement, a plumber can also help prevent future flooding by installing or repairing a sump pump or backwater valve. A sump pump works by collecting water in a basin and pumping it out of your basement, while a backwater valve prevents sewage from backing up into your home. Both of these devices are essential in keeping your basement dry and protecting your property from water damage.

Hiring a Restoration Company

When to Contact a Restoration Company for Water in the Basement

If you've experienced significant water damage in your basement, it's time to call in a restoration company. These professionals specialize in cleaning up and restoring properties after water damage, making them the perfect choice for tackling your basement issue.

Drying Out and Cleaning Up the Basement

One of the first tasks a restoration company will undertake is drying out your basement. This process involves using specialized equipment, such as dehumidifiers and air movers, to remove excess moisture from the air and surfaces in your basement. Once the area is dry, the restoration team will clean and sanitize the affected surfaces to prevent mold and mildew growth.

Mold and Mildew Removal

Water in the basement can quickly lead to mold and mildew growth, which can pose health risks and further damage your property. A restoration company has the tools and expertise to safely remove mold and mildew, ensuring your basement is safe and clean for your family.

Repairing Structural Damage Caused by Water

In some cases, water in the basement can cause structural damage, such as warped floors, cracked walls, or damaged electrical wiring. A restoration company can assess the extent of the damage and make the necessary repairs, ensuring your property is safe and structurally sound.

Consulting an Insurance Agent

When to Involve Your Insurance Agent for Water in the Basement

If you have water in your basement, it's a good idea to contact your insurance agent as soon as possible. They can help you navigate the claims process and determine what is covered by your policy.

Filing a Claim for Water Damage

When you contact your insurance agent about the water in your basement, they will guide you through the process of filing a claim. This may involve documenting the damage, providing estimates for repair costs, and submitting the necessary paperwork to your insurance company.

Determining What is Covered by Your Policy

Not all insurance policies cover water damage in the basement, so it's essential to discuss your coverage with your agent. Depending on the cause and extent of the damage, you may be eligible for reimbursement for some or all of the repair costs. Your agent can also advise you on any policy limitations or exclusions that may apply.

Reimbursement for Repair Costs

If your insurance policy covers the water damage in your basement, you may receive reimbursement for some or all of the repair costs. This can help offset the financial burden of addressing the issue and restoring your property.

Tips on Preventing Future Water Damage and Lowering Premiums

Your insurance agent can also provide valuable advice on how to prevent future water damage in your basement and potentially lower your insurance premiums. This may include installing a sump pump or backwater valve, regularly inspecting and maintaining your plumbing system, and ensuring proper drainage around your property.

Preventative Measures

Routine Inspection and Maintenance of Plumbing Systems

One of the best ways to prevent water in your basement is to regularly inspect and maintain your plumbing system. This includes checking for leaks, ensuring your sump pump is functioning correctly, and addressing any clogged drains or pipes.

Installing a Sump Pump and/or Backwater Valve

As mentioned earlier, a sump pump and backwater valve are essential components in preventing basement flooding. If you don't already have these devices installed, consider contacting a plumber to discuss your options.

Sealing Cracks and Gaps in Basement Walls and Floors

Water can seep into your basement through cracks and gaps in the walls and floors. To prevent this, regularly inspect your basement for any signs of damage and promptly seal any cracks or gaps you find.

Proper Drainage and Landscaping Around Your Property

Ensuring proper drainage around your property can also help prevent water in your basement. This may involve grading your yard to direct water away from your foundation, installing gutters and downspouts to divert rainwater, and maintaining landscaping to prevent soil erosion.


Dealing with water in your basement can be a stressful and costly experience, but knowing who to call and what steps to take can make the process much more manageable. By promptly addressing the issue and taking preventative measures, you can protect your property and investment from water damage.

So, remember to call a plumber, consult a restoration company, and involve your insurance agent when dealing with water in your basement.